Privacy Policy

By accepting this Privacy Policy you agree to the Privacy Policy of the MULTIPLIERAPP and MAIA – Multi Agent AI platforms.

This Privacy Policy refers to the services that FGOV markets in relation to the MULTIPLIERAPP and MAIA platforms, and to the data that these platforms may obtain when Users use the services provided within the respective virtual environments.

In this document, we will describe how we collect and store our users' data, as well as how such data may be used and stored in accordance with Brazilian Law 12.965/2014 (Internet Civil Framework), Decree 8.771/2016, Law 13.709/2018 (LGPD – General Data Protection Law), and resolutions of the Brazilian Superior Electoral Court.

By accepting this Privacy Policy, the User declares that all its content has been duly read and accepted. FGOV informs that this Privacy Policy may be updated at any time. Any changes will be communicated to the user via email and/or registered mobile phone number.

For the purposes of this policy, we identify as CLIENT our contracting party, and as USER any person who, after accepting the Policies herein defined, participates in the platforms at the invitation of the former.

The CLIENT has access to the features of each Platform: in the case of MULTIPLIERAPP, it is the platform for transmitting digital content on social networks, with performance and audience reports; in the case of MAIA, it is the intelligent automated relationship platform with multiple agents, including interactions and data capture through personalized journeys.

In both platforms, the CLIENT will have access to reports with name, email, mobile phone and registered social network. Under no circumstances will the CLIENT have access to the login, password or any credential provided by the USER. All credentials provided are protected by encryption and the information processed on the platforms is confidential.

The USER only has access to invitations, with a link for registration or deletion of their social networks, and to the MULTIPLIERAPP and MAIA websites, where they can request their data or delete it in accordance with the LGPD. The User does not have access to confidential information.

Acceptance of this Privacy Policy implies immediate agreement with the collection and storage of personal data of Clients and Users, which will be processed as follows:

Information provided upon registration, throughout the use of the platforms and during navigation may be collected; navigation data may be used to enable access and for communication, with the aim of continuous improvement of services; personal data may be stored in other countries where the platforms have their servers, respecting local legislation and this Privacy Policy; data may be used in anonymized form for statistical purposes and service improvement; security measures will be adopted to protect personal data — however, it is acknowledged that no system is 100% secure.

All data may be deleted upon express request to FGOV. After the end of the contractual relationship, data will be stored securely until a deletion request is made by the CLIENT or USER.

This policy applies to all virtual environments owned by FGOV, including MULTIPLIERAPP and MAIA. Use of any virtual environment implies consent to this Policy and the corresponding Terms of Use. Access is restricted to persons aged 18 or over, or emancipated minors.

The sensitive and confidential nature of the data is recognized, and its disclosure without authorization is prohibited, except in the exceptions provided for by law, contract or this Policy. The Client and User agree to the complete processing of their data, including across countries. Cookies are used on the platforms and their use implies agreement.

The Client or User may request the deletion of their data at any time, through the available tools or direct contact with support.

If they become aware of a compromise of their data, they must immediately notify the Administration. The Client and User are solely responsible for their actions within the platforms.

The use of the services is at the risk of the Client and User. FGOV cooperates with authorities and third parties to ensure compliance with laws and protect the integrity of those involved.

This Policy is governed by Brazilian law. The possible invalidity of any clause does not invalidate the others.

Company: FGOV – SOLUÇÕES DE TECNOLOGIA LTDA.

CNPJ/MF: 34.711.634/0001-74

Address: Rua José Bonifácio 1050, Block 2, Suite 914, Todos os Santos, Rio de Janeiro, RJ, ZIP: 20770-240, Brazil.

Website: www.fgov.com.br | Email: suporte@multimaia.com.br