MAIA
Executive · city halls, governments and departments

A service nobody knows about never reaches those who need it.

Vaccination, school enrolment, public works, traffic changes, flood alerts: the information exists and gets lost along the way. MAIA takes what the administration does to the profiles of those who want to follow it, and brings back what people are saying.

MAIA in the Executive

Institucional for the administration. Gabinete for those who lead.

For the administration

Services, public-interest campaigns, works and accountability, published by official communications and multiplied by civil servants and citizens who joined.

For those who lead

Mayors, governors and secretaries show what they are doing, with the team and the office's voluntary network.

To listen

The topics that come up in the groups people chose to follow, by territory, to guide the response.

How it works

From an invitation to a network that follows the work.

  1. 1Gets the invitationThe link arrives on WhatsApp, sent by the institution or the office. No app and no password.
  2. 2Says who they areOn the portal, from their phone, says where they are from and what they want to follow.
  3. 3Connects their networksIf they wish, authorises their own profiles to publish the information too, and can undo it at any time.
  4. 4Brings more peopleGets their own link and invites colleagues, neighbours and others who want to follow.
The AI assistant

An assistant with the institution's name, beside every person.

It follows each person through the journey and the portal, knows which step they are on and shows where everything is. When a person is needed, it hands over to human support.

Speaks for whoever hires itWith the name and brand of the institution or the office.
Knows the journeyKnows which step the person is on and what is missing.
Knows where things areInvitation, groups, networks and data, on the portal.
Hands over to a personA request for human support becomes a ticket.
What the team sees

Who follows, from where, and what they are saying.

One dashboard, updated as people join, connect their networks and invite others.

Who brought whomThe invitation network, level by level.
By neighbourhood and regionWhere people are from, on the map.
GroupsSummary, topics and mood of the conversations followed.
PostsViews and interactions for each one, by network.
For the public sector

Within the rules of those who serve the public.

Information, not promotionIn institutional use, content is informative and of public interest, as the Brazilian Constitution requires (art. 37, §1).
Voluntary participationNobody joins without an invitation and consent. Nobody hands over a password, and everyone can disconnect whenever they like.
Responsible listeningOnly in the groups and networks people joined of their own accord. Opinion is sensitive data and is treated as such.
Data protectionThe contracting party is the data controller; F-GOV operates the technology, with no resale and no use beyond the purpose.
How to hire

City halls, state governments, departments and executive agencies.

Contracts are signed with F-GOV, through public procurement (tenders, or a price registration record when available) and, for MAIA Gabinete, also through the office budget. In one conversation we understand your situation and show you the way.

What the public sector asks most.

What is the difference between Institucional and Gabinete?

Institucional belongs to the institution (the chamber, the assembly, the city hall, the department) and publishes only information of public interest. Gabinete belongs to the office holder, with their team and the mandate's voluntary network.

Is MAIA for election campaigns?

No. MAIA is for the work of those already in office and for institutions: communicating, listening and being accountable.

Are civil servants required to take part?

No. Participation is voluntary and on record, and everyone can leave and disconnect their networks whenever they like.

Is there an app to install?

No. The invitation arrives on WhatsApp and the journey happens on the portal, from the phone.

How does an institution hire it?

Through public procurement, with F-GOV. In the conversation we show the model terms of reference and the most suitable route for your case.

Contact

Let's talk about your institution.

Talk to MAIA on WhatsApp and book a conversation. Existing users sign in through the portal.

MAIA on WhatsApp
+55 21 99966-6274
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